Menu
We hope you are delighted with your product from Raymat. Occasionally, we know you will want to return items.
If for any reason you are unhappy with your purchase, you can return it to us, no problem.
Under the Consumer Protection (Distance Selling) Regulations 2000 you are entitled to return the goods for a refund within 30 days beginning the day after you receive the goods.
Note: Shipping cost will not be refunded for returned items only the product cost will be refunded to the buyer.
We request that you return the products you would like to return in their original wrapping / packaging, and in a resalable condition, within 14 days of the day after you received them. Upon receipt of the returned goods, we will happily refund you the cost of the product along with the initial postage and packaging charges.
Unfortunately we cannot reimburse you for the cost of returning the product to ourselves.
When sending goods back to us, we suggest you use a registered post as we cannot be held responsible for items lost prior to delivery to us when unrecorded delivery methods have been used. If you do return your products via registered post please return proof of postage.
In addition, unless faulty, damaged, missing or otherwise not in accordance with specification, for health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned unused and in their original packaging:
For health and hygiene reasons we are unable to offer “change of mind” refunds on the following items unless they are returned sealed and unopened in their original packaging:
Under the Distance Selling Regulations you are automatically entitled to a 7 day cancellation period, in which time you can contact us, using any of the details below to let us know you would like to cancel your order.
After 30 days : Any returns or faulty items will be replaced like for like or store credit note, which is valid for 12 months from date of return.
No refunds after 30 days
You should send returns to:
Raymat
Bridgefield St
Radcliffe
Manchester M26 2SG
United Kingdom
Our contact number is 0161 723 4977
info@raymat.co.uk
Bridgefield Street, Radcliffe
Manchester, M26 2SG
Email: info@raymat.co.uk
0800 587 4977
Weekends By Appointment Only:
Sign up for our newsletter and be the first to know about coupons and special promotions.
© 2024, Raymat Textiles